Shipping and Delivery at The Uniform Guys
Christmas Deliveries: Please note orders placed Dec 20 - Jan 2 won't be processed until Jan 3 for plain uniforms, and Jan 8 for decorated uniforms.
Australia Wide Delivery
The Uniform Guys deliver Australia Wide using the following freight & delivery services: StarTrack, Australia Post EParcel & Contracted Courier Companies (Toll, Couriers Please and others) depending on your state and delivery address.
• Orders under $300 - Flat Rate Shipping to metro postcodes.
• Orders over $300 - Free Shipping to metro postcodes.
• Delivery costs are automatically calculated at checkout and will be processed with your order.
• REMOTE AREA DELIVERY: For orders delivered to remote locations (generally areas defined by Australia Post as remote), a surcharge is applicable and will be advised of prior to dispatch.
Delivery Timeframes and Information
Plain items (without decoration/logos added) ship between 2-10 working days as a general guide.
Decorated items (items with logos added via Embroidery etc) ship between 2 to 4 weeks as a general guide. (Note Custom Sublimated Uniforms will generally ship from 4-6 weeks from date of order/artwork sign off).
We will advise you of your dispatch via email.
Further Shipping Information
• Please note that orders do not commence or progress unless payment is received (unless a customer has an established trading account).
• For stock orders not requiring decoration, your items will generally ship between 2 to 7 working days from the date of order across Australia as a general guide. Please allow an extra few days for country or remote locations.
• Eparcel and Startrack deliveries may be left in a safe place if identified at delivery rather than the driver taking back to the depot. A photograph will be taken to show where the parcel was left.
• Please note that due to the large variety of styles/sizes/colours, we may have to collate your order between warehouses (different items/sizes may be stocked in separate warehouses) so dispatch can be delayed whilst this occurs so we can ship to you in one delivery. (Please allow generally 2-5 additional business days, any further delays you will be advised of via email).
• Orders that require decoration (Embroidery or Screen printing or Heat Press) are a minimum 2 weeks with an estimated shipping & delivery time of up to 4 weeks from date of order, due to the process of artwork and production. Any unforeseen (and unlikely) delays over this period will be advised of.
• Sublimated Apparel is custom made and is generally 4-6 weeks for manufacture and delivery.
• The Uniform Guys cannot be held responsible for delivery delays once the parcel has been dispatched.
• Any urgent orders or orders with a determined deadline must be advised of prior to placing your order so we can advise if we can meet your deadline for you.
• Deliveries can be requested to be delivered without signature (i.e leave at front door) however as contracted services are paid for signature on delivery this is not an assured service (i.e most deliveries will require a signature to ensure delivery and that your delivery can be tracked and traced). When shipping via Eparcel an email is sent to you which gives you control of your delivery and these options.
• Customers are generally provided with a dispatch email and tracking ID once their order is dispatched, within 1 working day.
We ship express where possible to ensure your Uniforms are delivered to you as promptly as possible!
If you need any further help with your delivery, please don't hesitate to contact us.