General information
Do you sell uniforms direct to the public?
Yes, we are an online retailer selling to the general public. We also provide uniforms and workwear to many businesses, schools, and sporting clubs.
Do you have a uniform store I can visit?
No, we are an online retailer only. This keeps our overheads and prices low. We ship directly to you and have stock holdings across Australia.
Placing an order
Can I order uniforms via phone, or email?
We are happy to discuss your requirements and answer any questions you have over the phone on 1300 360 787 and prepare a quote for you, however we do not take orders over the phone. It is preferable for customers to place orders online.
Is there a minimum order?
Not for plain clothing (items ordered without decoration such as embroidery). For items with decoration, there are minimums. Please see our Embroidery and Print Services section for more information.
What colours and sizes do you have?
All items specify their style, colour, and size options. Please refer to the individual products you are interested in. We sell well over 100,000 product variants, so if you can’t find what you are looking for, don't hesitate to contact us on 1300 360 787. Please refer to the size charts provided on product pages to check your sizing to avoid any need to exchange.
Request for Proposal (RFP) / Tender (RFT) Enquiries
How do I submit a Request for Proposal (RFP) or Request for Tender (RFT)?
To submit an RFP or RFT, please contact us on 1300 360 787 or email your detailed requirements to sales@theuniformguys.com.au. Please include product specifications (style and colour), quantities, decoration requirements, timelines, and any specific needs. If you are able to supply a list of your current garments and sample photos, plus vector logo / artwork files, this will greatly assist us to prepare a fully customised response including a customised sample collection so you can see how easy ordering will be with us.
Customisation and decoration
Why does embroidery or screen printing take more than a few days?
Embroidery and screen printing are labour-intensive processes. They involve converting and setting up artwork, preparing a Design Proof for each style / colour in your order, your approval of the artwork, and the physical application of the artwork onto the garment. Please refer to the Shipping and Delivery page for details on typical timing.
Should I choose embroidery, screen printing or heat press?
This will depend on the application and the look you are aiming for. If you are unsure and require advice, please see our Embroidery and Printing Services page with artwork comparison table for more information or contact us on 1300 360 787, and we will be happy to discuss your options and make a recommendation.
Will I be able to see a sample of an item with my embroidery or screen printing before I order?
When you place your order and supply your artwork, you will be emailed a Design Proof to approve. Following approval of your Design Proof, our production team will provide a sample sew out for embroidery if appropriate for your decoration. No sample is provided for screen printing, heat press and direct to garment (DTG) print.
Do you colour match my logo / artwork?
Yes we do. We will match your logo / artwork to your Pantone PMS colours if provided. For embroidery, these colours are matched to the closest available physical thread colour, which will be noted in the Design Proof
Pricing and discounts
Can I get a quote?
Yes, if you cannot find the product you need, are ordering large quantities, or are unsure of what decoration requirements you need and require a quotation specific to your needs, please contact us, and we will be happy to assist!
Do you offer discounts for bulk orders?
Yes we do. We automatically apply bulk order discounts when items are added to your cart. If you would like to discuss your bulk ordering requirements, please contact us for a quote. We will be happy to assist.
Does the price include GST?
No, all prices on our website are quoted exclusive of GST.
How much does it cost to have my logo / artwork added to our uniforms?
Prices for decoration are listed on product pages when you add embroidery, screen printing etc.
Payment and shipping
How do I pay for my uniforms?
You can pay via PayPal or credit card when checking out online, or via direct deposit (banking details are issued once you place your order online).
How much is delivery?
Please refer to our Shipping and Delivery page.
Do you ship anywhere in Australia?
Yes, we do. Please note for remote locations, delivery will be extended by a few working days and some additional charges may apply. We do not ship to PO boxes. Please refer to the Shipping and Delivery page for details or contact us on 1300 360 787 if you require assistance.
How long will delivery take?
Please refer to the Shipping and Delivery page for details or contact us on 1300 360 787 if you require assistance.
Urgent orders
I have an urgent order, can you help?
Please contact us or call us on 1300 360 787 to discuss your deadline. We will do our best to meet your timing requirements.
Sample requests
Can I get a sample?
Due to the large number of requests we receive, we are unable to supply free samples. You can order samples online. Samples must be purchased, and please note that no refunds are issued, but you will receive a credit note when stock is returned in the original sellable condition. Please refer to the Returns, Exchanges and Cancellations page for details.
Returns and exchanges
Can I exchange or return an item?
Please refer to the Returns Exchanges and Cancellations page for details.
Additional information
Where are you based?
The Uniform Guys are an Australian online uniform retailer. We supply from warehouses in all major capital cities and have production in Sydney, Melbourne, Brisbane and Perth. We ship from these locations to anywhere in Australia.
What is a loose pocket?
A loose pocket is a swatch of material that can be used to make a pocket. Our minimum for this service is 10 items . Please contact us on 1300 360 787 for more information.
What brands do you sell?
We sell clothing and uniforms from a wide range of reputable manufacturers including AS Colour, Aussie Pacific, Be Seen, Bocini, Buck Sports, DNC Workwear, Dynamic Headwear, Epicentre, Fashion Biz, Biz Collection, Biz Corporates, Biz Care, Syzmik, Headwear International, JBs wear, Lee St John Collection, Maxam Apparel, NCC Apparel, Portwest, Shiny, The Source, and Styletex International. Please contact us on 1300 360 787 if you need any further suggestions, information, or pricing.
Do you have other items and brands available?
Yes, we can supply many other uniform options. This web site currently lists over 100,000 product variants across 3,000+ styles, including sportswear, activewear, corporate and business casual uniforms, industrial and safety workwear, healthcare and hospitality garments. Beyond our website offerings, we are able to supply a further 40,000+ product variants across over 1,000 styles. We also offer a wide range of customisable products. For example in sportswear, this includes team uniforms and training gear, all of which can be personalised with logos, player names, player number and other branding elements to create unique and distinctive items. Please contact us on 1300 360 787 if you would like a quotation based on your needs.
