At The Uniform Guys, we pride ourselves on delivering top-quality decorated and plain apparel to Australia’s leading organisations. Your satisfaction is our priority. Please review our Returns, Exchanges and Cancellations Policy to ensure a seamless experience.

Returns/Exchanges Eligibility

• Undecorated Apparel: Returns are accepted within 7 days of purchase for a store credit or exchange. A restocking fee of the greater of $20 or 10% of order value applies.
• Decorated Apparel: Returns are only accepted in cases of manufacturing defects or errors in decoration.

Returns/Exchanges Process

• Contact Customer Service: Email us at customercare@theuniformguys.com.au with your order number, details of the product(s) being returned, and the reason for return.
• Approval and Instructions: Our team will review your request and provide instructions for the return shipment.
• Return Shipment: Return the item(s) in their original condition, including packaging, tags, and labels. For returns involving multiple items, it is essential that each item is sent back to the specific location we advise. This ensures that each product is returned to the correct warehouse or supplier, facilitating a smooth and efficient returns process.
• Refund/Exchange Processing: Once received and inspected, we will process your refund or exchange within 7 days. Shipping costs apply for all exchanges.

Cancellations

We do not offer cancellations except as provided under Australian consumer law. If you believe you have grounds for a cancellation, please contact our Customer Care team for assistance.

Contact Us

For any questions or further assistance, please contact our Customer Care team via customercare@theuniformguys.com.au or call us on 1300 360 787.